I staff a virtual librarian desk, which means that the people who are asking me questions are people on a computer with Internet access. The vast majority of the not-library-specific questions I get are questions that are quickly and easily answered with a trip to your best friend and mine, The Google.
I wonder every time I am logged on to virtual reference why these people, who are skilled enough to find a link to or navigate to our virtual reference chat site, are not s-m-r-t enough to GO TO THE GOOGLE and search for the answer there first.
Really want to send them to this site. Really. All the time.